As long as personal information is concern, we at Gilgal Care understand the importance of protecting any personal information from our donors and supporters that come to us. We are obliged under the commonwealth Privacy Act 1988 and Australia Privacy Principles to handle your personal information with extra care as it is collected, held, used, and disclosed by only Gilgal Care.
These are some of the personal information we collect and hold:
- The history your donations, letters, emails, and other interactions with Gilgal Care
- Your name, address, phone numbers, and email addresses
- Your bank account, or credit card details which are always protected by encrypted.
- Your date of birth, gender, and occupation
- Your employer’s details if it is workplace giving.
- Your Gilgal Care website username and password
- Your interactions with Gilgal Care related websites
Personal information is collected directly by Gilgal Care from over the phone, in person, in any correspondence, via our website and related social media platforms including donations or sign up to receive response or any information in connections with Gilgal Care Fundraising Appeals.
We also collect information from third parties including organisations who conduct fundraising on behalf of Gilgal Care in person or through organised workplace giving, telemarketing and/or individuals who personally conduct fundraising for us.
We collect personal information about you when someone makes a donation on your behalf and asks us to give you information about that gift or donation.
When it is necessary to collect your personal information, including from a third party, we will take such steps as are reasonable in the circumstances to ensure that you are notified in compliance with the Privacy Act. 1988
Personal information from public records, such as telephone directories, lists and third-party surveys which we purchase for direct marketing and telemarketing are also collected by Gilgal Care.
It is possible in some circumstances to remain anonymous or use a pseudonym when you deal with Gilgal Care, for example when you make a donation to Gilgal Care. However, if you choose not to provide us with your personal information, we may not be able to provide you with an official tax-deductible receipt or assist you fully with your query or complaint.
HOW WE HOLD AND PROTECT INFORMATION
Gilgal Care uses security encrypted response forms to protect the personal and financial information you provide us over the Internet.
We understand the importance of protecting your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
To confirm that your browser supports our encryption system, check for a security icon (usually a padlock) at the top right of your screen.
We have secured our in-house IT system with a firewall and anti-virus scanners. We also ensure that all personal information is removed from computers before disposal or sale.
Hard copy files are kept in secure cabinets and staff are trained in our privacy procedures. Only authorised staff have access to your information and only when it is required.
Gilgal Care will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected unless the law requires otherwise.
PURPOSES OF COLLECTION, USE AND DISCLOSURE
Gilgal Care relies on the generosity of our sponsors and donors to fulfil our mission. Therefore, we may also use your personal information for direct marketing purposes to promote our upcoming events, appeals, projects, or other activities. However, where we do use your information for this purpose, we will always provide a simple means for you to opt out of receiving these communications. Occasionally we may share your contact details with other trusted organisations who may contact you with information that might be of interest to you. Those organisations allow us to do the same and this way we can reach more people with information about Gilgal Care. If you do not wish to receive communications from other organisations please follow the instructions provided on fundraising materials.
Gilgal Care uses your personal information to carry out our charitable, aid and related activities. For example, we may use your personal information to:
- Confirm who you are when you contact us
- Keep you informed about our work including by mail, email, SMS or telephone
- Respond to your questions, comments, compliments or complaints
- Inform you about new opportunities to support our work
- Send you information about how your donation was used
- Update you if we have information that may affect your support
- Analyse donor activity in order to improve our effectiveness including for quality assurance
- Report on our activities including producing our Annual Report
- Process or confirm your donation and issue a receipt
Gilgal Care may disclose your personal information to:
- courts, law enforcement agencies and government or other organisations as required by law.
- mailing house, marketing, telemarketing, and door-knocking service providers
- an authorised legal representative nominated by you
- financial institutions in order to authorise your payments
Gilgal Care may also send you information about products or services offered by businesses that support our work. We do not disclose your personal information to these businesses. If you choose to become a customer of one of these businesses, by purchasing these products or services, they may choose to collect your information and send further offers to you.
OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Gilgal Care may also disclose your personal information to overseas recipients because our main mission is international. This may include external suppliers such as mailing houses and telemarketers that we contract with to assist with the administration and management of our organisation. Before we send your personal information overseas, we will take reasonable steps to ensure that the recipient will not breach the Australian Privacy Principles. Otherwise, we will obtain your consent.
Your name and address will be supplied to the Gilgal Care office in the country where your sponsor child or community is located if you sponsor a child or a community. If you wish to visit your sponsored child or community in Ghana, we may also share information to foreign government agencies or organisations as legally required for your security and police checks.
OUR WEBSITE, YOUR PRIVACY AND COOKIES
Gilgal Care relies on cookies provided by third parties to comprehend how people arrive at our website and related social media platforms and how they use it. This enables us to assess the effectiveness of our online advertisements. Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website.
HOW CAN YOU PROTECT YOUR INFORMATION?
All communications between you and your sponsored child must go through a Gilgal Care office in Australia or Ghana. This includes but not limited to post, electronic communication, online and face to face visits. If you sponsor a child, please ensure you follow Gilgal Care’s guidelines on communicating with, visiting your sponsored child or children, ideally to ensure your privacy is maintained.
REQUESTING AND ACCESSING YOUR PERSONAL INFORMATION
You are entitled to access and request correction of your personal information held by Gilgal Care. To request access or correction, please contact us using the details provided below and include your name, postal and email address, and phone numbers, as well as your Gilgal Care supporter number (A00 number).
MAKING A COMPLAINT
Generally, we will respond to your complaint within 21 days if you wish to make a complaint about our privacy practices, please submit a written complaint to the email provided below.
If you are not satisfied with our response, you may make a written complaint to the Australian Information Commissioner. For more information about the Australian Information Commissioner visit www.oaic.gov.au.